My Secret Hideouts – 3D Miniature Scene Stickers – 4 Theme Sets: Tree Hollow | Underground Den | Cave Shelter | Mine Cabin

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Global Shipping
We are pleased to offer global shipping to our customers.

Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. Enjoy free shipping!

Shipment Processing Time
All orders are processed within 7 business days of receipt. During peak seasons or high order volumes, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Estimated Transit Time
After your order is dispatched, the estimated shipping time is typically between 10 to 30 working days under normal circumstances.

Possible Delays
Please note that unforeseen circumstances such as adverse weather conditions, peak holiday seasons, or other events beyond our control may cause additional delays in shipping. Extended delivery times during such periods are subject to the logistics company’s schedule. We kindly ask for your patience during these times, and we assure you we are doing our best to ensure your order arrives as quickly as possible.

Delivery Guarantee
Our delivery guarantee ensures that your order will be delivered within 65 working days. If your order does not arrive within the guaranteed timeframe, we will issue a full refund. Please note that we cannot offer a refund if the non-delivery of your package is due to customer-related issues, such as refusal to clear customs, refusal to accept the package upon delivery, or failure to provide an accurate shipping address and contact information.

Reshipment
If your package is damaged or lost during transit, we will provide a free reshipment.
If the issue is due to customer-related reasons, such as refusal to clear customs, refusal to accept the package upon delivery, or failure to provide an accurate shipping address and contact information., the customer will be required to pay an additional 25% of the product value as shipping fees to arrange for a reshipment.
For reshipment services, please contact us at info@snseasy.com.

Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

Customs, Duties, and Taxes
Snseasy is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility, including tariffs, taxes, and other costs.

1. All Mystery Boxes
All mystery boxes are final sale and cannot be returned or refunded. Please review your order carefully before purchasing, as we are unable to accept returns or offer refunds for these items.

2. Non-Mystery Box Items
Non-mystery box items can be returned within 30 days of receipt for any reason. Please adhere to the following conditions:

• Restocking Fee: A 20% restocking fee will be deducted from the total refund amount.
• Condition: Items must be returned in their original condition and packaging. They should be unworn, undamaged, and free from any alterations or resizing.
• Return Process: To initiate a return, please contact our customer service team at info@snseasy.com to request return authorization. We will provide instructions on how to return the item.
• Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.

Refund Process
Once we receive and inspect the returned item, we will process the refund to your original payment method, minus the restocking fee. Please allow up to 10 business days for the refund to appear in your account.

Contact Us
If you have any questions or need assistance with a return, please contact us:
Website: snseasy.com
Email: info@snseasy.com

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